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Destiny 2 Developer Bungie ‘Truly Sorry’ for The Final Shape Launch Issues

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Destiny 2 developer Bungie has issued an apology to disgruntled fans who struggled to play The Final Shape expansion at launch.

The Final Shape launched on June 4 and Destiny 2 soon ran into significant server issues that prevented players from making progress through the hotly anticipated campaign. Many reported being booted from campaign levels, missing out on crucial cutscenes and losing progress. Bungie tweeted progress updates as it worked to ease the problems, but for many players the night was a write-off.

On Steam, the user review rating for The Final Shape is, predictably, ‘mostly negative’. “Best 40 bucks I ever spent and best two hours of my life… My favorite part was when Cayde said ‘Destiny 2 servers are not available. Dismiss this message to try again,’ ” reads one review. “Today is a good day to collect all the error codes if you still haven’t got them all,” reads another.

Now, Bungie has tweeted to address the various problems. “Hey everyone, if connection issues have blocked you from playing or enjoying The Final Shape today, we want to apologize,” the Sony-owned studio said. “We’re hard at work trying to resolve each of these issues as quickly as possible, and many of the connection issues from this morning have already been fixed.”

“If connection issues have blocked you from playing or enjoying The Final Shape today, we want to apologize.

Bungie has rolled out a number of restarts in a bid to tackle errors causing players to get kicked out of activities, which it said “remains our highest priority issue to resolve.” Those who missed a cutscene can replay the mission by accessing the Replayable Missions node in the middle of the Pale Heart map, Bungie advised. There are cutscenes at the end of Mission 1, 4, 5, 6, and 7.

“We built The Final Shape to be an exciting, cathartic, story-driven adventure for everyone to enjoy,” Bungie continued. “We’re truly sorry if connection issues and instability is getting in the way of that experience, and we promise to keep working until these issues are resolved.”

It’s a tough start for The Final Shape, which does appear to have reignited interest in the long-running shooter. Destiny 2 Steam concurrent players peaked at an impressive 315,285, a figure high enough to make the top five most-played games on Valve’s platform. Microsoft and Sony do not provide player numbers for Xbox and PlayStation.

The Final Shape concludes Destiny’s overarching story by placing the player inside the Traveler in a face-off against the mysterious The Witness. It’s the culmination of 10 years of often bewildering Destiny storytelling, and has left fans wondering what’s next. Some are speculating Bungie has Destiny 3 up its sleeve.

Wesley is the UK News Editor for IGN. Find him on Twitter at @wyp100. You can reach Wesley at…

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